Responsible for assisting daily operations and overall business objective as well as to sell VIP options in advance for every show at House of Blues Orlando. To present on night of show to upsell available VIP inventory. Serve as VIP host in the Music Hall on night of show to maintain constant communication with staff and clients to ensure that guests receive highly personal service and the highest level of standards at all times. High School Diploma or equivalent required. Sales experience, guest relations experience & problem solving skills needed. Skill in diplomacy, handling multiple tasks, verbal skills, organizational skills, and interpersonal skills required. Ability to diffuse possibly volatile situations with tact and diplomacy. Must be able to work evenings. Duties include giving proper recognition to VIPs, instilling appreciation for their patronage, being present for shows to upsell available VIP inventory to concert guests, serving as a resource of information for all guests regarding their experience within the House of Blues venue, helping all positions and communicating effectively with others to enhance guest experience, maintaining contact with Manager, Bar Staff, and Server regarding the arrival of all guests, constant observation of VIP areas to ensure guests are always receiving highly personable service, exhibiting articulate vocabulary with the ability to adapt and socialize with audience, presenting exemplary and professional appearance, anticipating guests’ needs and providing superior service, ability to work as part of a team, and occasionally working Special Events scheduled throughout the venue. Preferred: College Degree. Physical demands include working in a fast-paced, often loud and stressful environment, extended periods of prolonged standing and working on feet, and ability to lift or move up to 25 lbs using proper lifting techniques. Competitive compensation and bonus plans, professional career development, and additional benefits offered. Applicants must possess work authorization in the U.S. without employer visa sponsorship.
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