Remote Email Support Representative Job at My Modern Desk, San Antonio, TX

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  • My Modern Desk
  • San Antonio, TX

Job Description

Job Description

Job Description

Overview

We are seeking a sharp and responsive Email Support Representative to manage incoming customer emails. In this role, you'll be responsible for responding to inquiries, resolving licensing questions, and ensuring a smooth experience for clients—entirely via email.

Responsibilities

  • Monitor and respond to customer emails in a timely, professional manner

  • Provide accurate, clear answers to inquiries related to licensing services

  • Track conversations and case progress in the CRM system

  • Work cross-functionally with other departments to resolve issues

  • Maintain a consistent tone that reflects the company’s brand and values

Qualifications

  • Strong written communication skills

  • Experience in email-based customer support preferred

  • Organized and detail-oriented

  • Proficiency with Google Workspace and CRM platforms

  • Ability to manage multiple email threads and prioritize tasks effectively

Benefits

  • Work from home

  • Competitive pay ($20–$22/hour)

  • Paid time off (full-time only)

  • Health insurance (full-time only)

  • Supportive and collaborative work culture

Company Description

We are a growing company looking to hire motivated individuals!

Company Description

We are a growing company looking to hire motivated individuals!

Job Tags

Remote job, Full time,

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