Description Ready to make your mark in a company that celebrates excellence, balance, and growth? Old Republic Surety Company in Brookfield, WI is searching for a dynamic Customer Service Representative - Agency Support to join our collaborative and upbeat team! If you're energized by helping others, love working in a team-based environment, and want a hybrid schedule that offers flexibility, this could be your perfect match. We're all about being appreciative, committed, nimble, tenacious, generous, fulfilled, and balanced-and we're looking for someone who brings that same energy. Could that be you? As a Customer Service Representative - Agency Support , you'll play a vital role in ensuring our agency partners receive prompt, accurate, and friendly assistance. You'll handle new and renewal business through our innovative paperless bond systems, prep outgoing policy materials, and support agents using our electronic platforms and website. Your day might include generating invoices, sending continuation certificates, helping with endorsements, or retrieving credit reports for our Underwriting team. You'll also be trusted with creating new bond and credit files and assisting with correspondence and audit materials. Every detail matters-and your work helps everything run smoothly behind the scenes. The best part? You're not doing this alone. Our Customer Service Representative - Agency Support team thrives on open communication, strong support, and shared success. We're proud to offer a work environment where you're encouraged to grow, supported to succeed, and appreciated for exactly who you are. You'll be surrounded by people who care deeply about doing great work-and having fun while doing it. To succeed as our Customer Service Representative - Agency Support , you'll need at least a high school diploma (or equivalent) and a couple of years of experience in a similar role. You'll bring with you a sharp eye for detail, comfort with administrative tasks, and a desire to make every interaction a positive one. If you're tech-savvy, process-minded, and always one step ahead, you'll fit right in. Old Republic Surety Company isn't your average workplace. We believe in work-life balance, providing flexibility through our hybrid model so you can thrive both in and outside the office. At our Brookfield, WI location, you'll experience a positive, team-first culture that recognizes your contributions and cheers you on every step of the way.
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