Join to apply for the Computer Network Support Specialist (Journeyman) role at IPTA . Location Huntsville, AL About IPTA IPTA's Technology Solutions Team is passionate about providing our customers with technical solutions that satisfy their business needs. We collaborate with customers, team members, SMEs, technical leaders, and partners to design practical solutions for government and business organizations. As part of our team, you will focus on delivering innovative business solutions using emerging technologies. Our Team We seek talented, enthusiastic individuals who are passionate about technology and solving challenging business problems. We value self-directed professionals eager to learn and grow. Our goal is to support the work at the Army Aviation and Missile Center (AvMC), which provides research, development, and engineering technology for aviation and missile platforms throughout their lifecycle. Responsibilities Provide technical assistance to maintain secure and available systems, adhering to DoD cybersecurity policies. Guide in the use of hardware and software, including installation and troubleshooting. Support and resolve issues related to government-used software and hardware. Offer Tier 1, 2, and 3 technical support for the AvMC Enterprise. Log all support requests in the service management system from various channels. Diagnose and troubleshoot routine technical issues with guidance. Manage account provisioning and modifications, support desktop and mobile devices, printers, and security measures. Configure and sustain devices in compliance with DISA DoD policies. Minimum Requirements Bachelor's degree in computer science or related field. Excellent communication and organizational skills. At least 8 years of relevant experience. DoD 8570 Level II/III certification. US Secret Clearance. Additional Information IPTA is an Equal Opportunity/Affirmative Action employer committed to diversity and inclusion in the workplace. #J-18808-Ljbffr Interactive Process Technology LLC
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