Job Description

Position Summary

We're looking to hire two motivated individuals to join our Call Center team in Elk Grove Village. This is a great opportunity for candidates who are passionate about customer service, enjoy working in a fast-paced environment, and are eager to grow within a supportive team.

Essential Duties and Responsibilities

• Handle high volumes of inbound and outbound calls to schedule, confirm, and reschedule customer appointments.
• Provide accurate information about services and resolve scheduling-related inquiries with professionalism.
• Use scheduling software and CRM systems to manage calendars, update customer records, and document interactions.
• Proactively reach out to customers regarding upcoming appointments and confirmations.
• Address and resolve customer complaints related to scheduling with empathy and efficiency.
• Follow communication scripts while adapting to individual customer needs.
• Maintain detailed records of all calls and scheduling activities.
• Collaborate with team members and departments to resolve conflicts and improve scheduling processes.
• Meet or exceed performance metrics related to call handling, accuracy, and customer satisfaction.
• Participate in training sessions to stay updated on company policies and enhance service delivery.
• Perform other duties as assigned by the supervisor. 

Knowledge, Skills, and Abilities

• Familiarity with scheduling software and CRM systems preferred.
• Strong verbal and written communication skills.
• Excellent listening, problem-solving, and multitasking abilities.
• Ability to remain calm and professional in a fast-paced environment.
• Basic computer skills (Microsoft Office, email, etc.).
• Knowledge of flooring services is a plus. 

Education & Experience

• No prior experience required!
• High school diploma or equivalent.
• Previous experience in a call center or customer service role is a plus.

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