Job Description

Weekend Team - Inbound Retention Specialist - Sales - US - Remote at Yelp

Join to apply for the Weekend Team - Inbound Retention Specialist - Sales - US - Remote role at Yelp. This position requires the candidate to reside in the United States (EXCLUDING THE BAY AREA).

Summary

Do you love local businesses and want to help them grow? The Yelp Customer Success team is seeking a dedicated and driven Customer Success Representative to provide a 5-star experience to our small business advertisers. As a member of the Customer Success team, you will be committed to supporting, consulting, and retaining our advertisers post-sale. Yelp prioritizes great people and values candidates who bring potential, even if they dont meet every listed requirement.

This position requires you to work a permanent Saturday-Wednesday schedule. On Saturday and Sunday you will work 7:00am-4:00pm PST, and during the weekdays of your shift you will work either 8:00am-5:00pm or 9:00am-6:00pm in your timezone. This is a full-time position.

What You'll Do

• You will help strengthen Yelps revenue retention by providing exceptional and timely customer support.
• You will be logged into an inbound phone queue for the majority of your day, consulting and educating our current Yelp advertisers.
• You will show clients the value of Yelp by highlighting their investment returns through ad performance metrics.
• You will use strong listening and conflict resolution skills to handle escalated clients.
• You will become an expert in Yelps advertising solutions and adapt product recommendations quickly to suit client needs asking probing questions and handling objections will be critical to your success.
• You will exhibit strong communication skills, both externally with clients and internally with other Yelp employees.
• You will remain organized and efficient in a fast-paced environment.
• You will consistently achieve/exceed monthly goals.

What It Takes To Succeed

• You have a Bachelor's Degree or 3+ years of relevant client-facing experience.
• You are technically proficient with computers and information systems.
• You have strong communication skills (verbal and written).
• You excel with problem solving and troubleshooting.
• You have experience in account management, sales, advertising, or small business (preferred).
• You have a love for local businesses and understand their importance in local economies.
• You have excellent time management and organizational skills with the ability to track and complete numerous details.
• You have the ability to handle tough conversations with business owners in a professional, solutions-oriented manner.
• You have the ability to strike a balance between consulting and supporting as needed.
• You are willing to receive and implement feedback.
• You have the ability to embrace a fast-paced and always-changing environment.

What You'll Get

• Medical, vision, and dental benefits from day one.
• Mental health support and services via Modern Health.
• 15 days PTO (accrual begins on date of hire and increases with 2+ years of tenure), 12 paid holidays, plus one floating holiday and 7 paid wellness days.
• Up to 14 weeks of parental leave.
• Monthly wellness subsidy.
• Flexible spending account.
• 401(k) retirement savings plan.
• Employee stock purchase plan.
• Work from home reimbursement.
• The base salary is $50,000 + performance-based incentives.

Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Sales, Advertising, and Business Development
• Industries: Software Development, Technology, Information and Internet, and Advertising Services

Closing statements: Yelp is an equal opportunity employer and provides reasonable accommodations for applicants with disabilities. If you need assistance, contact accommodations-recruiting@yelp.com or 415-969-8488.

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