Job Description
Job Description: Position Overview: As an Insurance Agent for Virginia CU Insurance Services (VACUIS), your primary role is to sell insurance policies to individuals or businesses and provide guidance on insurance coverage options. Your job is to assess clients' insurance needs, explain policy details, and assist them in selecting the most appropriate coverage for their specific requirements. The position will provide prompt, efficient, high-quality service to insurance accounts in support of the agency's activities. The candidate for this position will be an employee of VACUIS, working onsite within VACU facilities.
Key Responsibilities: Sales and Business Development:
- Generate leads through various channels, such as referrals, networking, and marketing campaigns.
- Present and explain insurance policies to clients, including coverage details, terms, and premiums.
- Customize insurance plans based on clients' needs, preferences, and budget.
- Close sales deals by effectively addressing client concerns, negotiating terms, and completing necessary paperwork.
Client & Partner Relationship Management:
- Build and maintain strong relationships with clients to foster customer loyalty and maximize retention.
- Conduct regular follow-ups with clients to ensure satisfaction, address any inquiries or issues, and provide ongoing support.
- Assist clients in filing insurance claims and guide them through the claims process, acting as a liaison between clients and insurance companies.
- Build and foster strong partnerships with external centers of influence and other sources of lead revenue.
Product Knowledge and Market Research:
- Stay up-to-date with insurance products, industry trends, and regulatory changes.
- Conduct market research to identify potential target segments and develop strategies to reach them effectively.
- Analyze clients' existing insurance policies to identify any coverage gaps or opportunities for additional policies.
- Obtain relevant insurance certifications and licenses as required by regulatory authorities.
Administrative Tasks:
- Maintain accurate and organized client records, policy documents, and other relevant paperwork in order to minimize the potential for E&O claims
- Coordinate with insurance underwriters to ensure timely policy issuance and renewal.
- Keep track of premium payments, policy renewals, and any policy modifications.
- Stay informed about the legal and regulatory requirements related to insurance sales and ensure compliance with them.
Qualifications and Requirements:
- Minimum 3 years' previous insurance industry experience required, or equivalent financial services/credit union experience from which comparable knowledge and abilities have been acquired
- Strong communication and interpersonal skills to effectively interact with clients and partners.
- Excellent sales and negotiation skills to close deals and meet sales targets.
- In-depth knowledge of various insurance policies, including auto, home, renter's, travel, umbrella and commercial insurance.
- VA Property & Casualty insurance license required
- Proficient computer skills; familiarity with Applied (Epic) Systems and its brands preferred.
- Attention to detail and accuracy in managing paperwork and documentation.
- Ability to work independently, prioritize tasks, and meet deadlines.
- Ethical conduct and adherence to legal and regulatory guidelines.
Physical Requirements: - Occasional standing, walking, bending and stooping
- Must be able to sit at a desk for extended periods of time and use a computer
- Must be able to moderately lift or move up to 5 pounds and occasionally lift or move up to 10 pounds
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