Job Description
About Us:
We are a fast-growing national telemedicine company dedicated to delivering high-quality, patient-focused care across the country. Our mission is to make healthcare more accessible, responsive, and personalized. As we continue to grow, we're looking for a proactive and empathetic Chat Support Specialist to join our team and help convert abandoned carts into successful patient experiences.
Role Overview:
As a Chat Support Specialist focused on abandoned cart recovery, you will be the first point of contact for potential patients who have initiated but not completed their online visit or purchase. Your goal will be to re-engage these users, address their questions or concerns, and guide them toward completing their visit or order.
Responsibilities:
Monitor and manage inbound chat conversations with users who abandon their carts or do not complete registration.
Identify common barriers or concerns and provide clear, accurate, and compassionate responses.
Use scripts, tools, and sales techniques to re-engage users and help them through the decision-making process.
Collaborate with customer support, marketing, and operations teams to relay feedback and improve patient experience.
Maintain performance metrics for response times, conversion rates, and customer satisfaction.
Requirements:
Previous experience in customer service, live chat, or online sales (telehealth or healthcare a plus).
Excellent written communication skills and ability to quickly build rapport via chat.
Empathetic, solution-oriented, and comfortable handling objections or sensitive topics.
Tech-savvy with the ability to learn new tools and platforms quickly.
Ability to work independently and manage a dynamic chat queue in a fast-paced environment.
Preferred Qualifications:
Background in healthcare, wellness, or e-commerce.
Familiarity with telehealth platforms, HIPAA compliance, and patient privacy best practices.
What We Offer:
Competitive hourly rate or salary based on experience.
Overtime opportuntites.
Flexible schedule and fully remote work environment.
Opportunity to grow within a rapidly scaling health-tech company.
Training, tools, and support to help you succeed.
Apply Today:
If you're passionate about healthcare, love helping people, and have a knack for converting interest into action, we’d love to hear from you.
We are a telemed company that provides GLP1 medications to our customers. We want a best-in-class customer service rep to match the high quality of everything else we do.
We are a telemed company that provides GLP1 medications to our customers. We want a best-in-class customer service rep to match the high quality of everything else we do.
...the core of our service. Food and food service delivery Drivers fulfill a critical role in the country's food supply chain. Our... ...Drivers are responsible for driving a tractor-trailer or straight truck on intrastate and interstate local, over-the-road (OTR), shuttle...
... Representative Morningside University with integrity and respect to both internal and external publics. Qualifications: Bachelors Degree required. Must be willing to travel. Must be willing to maintain a flexible schedule which includes some evening...
...Job Description Director of Project Management | Solar Location: Connecticut Compensation: $175,000 - $250,000 Were working with a leading owner and operator of large-scale commercial and industrial solar assets to appoint a Director of Project Management...
...Looking for a new and exciting challenge that takes full advantage of both your tax and leadership skills? Weare a growing small/mid-size CPA firm committed to delivering exceptional tax, accounting, audit, and advisory services. Our team thrives on collaboration, professional...
Job Description Location & Store Type: Nike Factory Store Columbus (Sunbury) Address: Sunbury, OH Starting Pay Rate: $15.50/hour Hours: Seasonal up to 40 hours per week, including nights and weekends We believe that if you have a body, you are an...