Job Description

Our purpose – Opening up a world of opportunity – explains why we exist. Here at HSBC we use our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our more than 40 million customers. We’re bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

The Senior Mortgage Business Analyst is responsible for analyzing and evaluating mortgage servicing business processes and data to identify areas for improvement and develop solutions to enhance operational efficiency, profitability, and customer experience. The role requires close collaboration with cross-functional teams – including business stakeholders, IT, and operations- to translate business needs into actional technical requirements and data definitions.

As our Senior Mortgage Business Analyst you will:

• Conduct in-depth analysis of mortgage business processes to uncover inefficiencies and improvement opportunities
• Develop and implement strategies to optimize operations, increase profitability, and elevate the customer experience
• Partner with cross-functional teams to identify business challenges and propose effective, data-driven solutions
• Lead and manage business process improvement projects, including oversight of timelines, budgets, and resources
• Document business processes and procedures to ensure clarity, consistency, and compliance
• Collect, analyze, and interpret data from various sources to identify trends, patterns, and business opportunities
• Provide subject matter expertise and insights to business stakeholders and collaborative teams
• Create dashboards and reports to communicate key insights and support decision-making at the leadership level
• Maintain documentation of data analysis methodologies and procedures
• Stay informed on industry trends, mortgage technologies, and emerging data tools to drive innovation and continuous improvement

For this role, HSBC targets a pay range between $73,400.00 and $110,100.00

The final fixed pay offer will depend on the candidate and a number of variables, including but not limited to, role responsibilities, skill set, depth of experience and education, licensing/certification requirements, internal relativity, and specific work location.

At HSBC, our overall goal is to provide a competitive Total Reward Package, with an appropriate mix of fixed pay, and variable pay, as part of an employee’s overall total compensation and benefits. Variable pay generally takes the form of discretionary, annual awards (sometimes referred to as a “bonus”). Additionally, HSBC offers a wide range of competitive and flexible benefits designed to help you improve your health and well-being, finances, and lifestyle

Qualifications - External

You´ll likely have the following qualifications to succeed in this role:

• Bachelor's degree in business, finance, data analytics, or equivalent experience
• 3-5+ years of experience in data and/or business analysis
• Ability to define project scope, deliverables and timelines along with effectively tracking tasks and deliverables
• Strong analytical and problem-solving skills
• Excellent communication and presentation skills
• Ability to work independently and in a team environment
• Strong knowledge of mortgage industry regulations, products, and services
• Familiarity with data warehousing and ETL processes a plus
• Experience in project management and implementation of technical solutions
• Experience with ICE’s Mortgage Servicing Platform (MSP) a plus

In compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in the U.S. Applicants must be legally authorized to work in the U.S. as HSBC will not engage in immigration sponsorship for this position.

As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. We offer a competitive pay and benefits package including a robust Wellness Hub, all in a welcoming, diverse and inclusive work environment. You will be empowered to drive HSBC’s engagement with the communities we serve through an industry-leading volunteerism policy, a generous matching gift program, and a comprehensive program of immersive Sustainability and Climate Change Initiatives. You’ll want to join our Employee Resource Groups as they play a central part in life at HSBC, including the development of our employees and networking inside and outside of HSBC. We value difference. We succeed together. We take responsibility. We get it done. And we want you to help us build the bank of the future!

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, race, national origin, ethnicity, disability or medical condition, genetic information, military or veteran service, religion, creed, sex, gender, pregnancy, childbirth, caregiver status, marital status, citizenship or immigration status, sexual orientation, gender identity or expression or any other trait protected by applicable law.

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