Senior Manager, Product Services & Management (Epic Patient Experience) Job at Northwell Health, Melville, NY

SnowMlliMjFxL2ZXTnpmdU9mRndRczZqa3c9PQ==
  • Northwell Health
  • Melville, NY

Job Description

Department Overview: Oversees day-to-day management of Epic Digital Patient Experience build and delivery teams (MyChart, Welcome, Bedside, etc). Drives workflow optimization, testing, and adoption readiness for current and future wave sites. Essential for ensuring system stability, consistency, and successful Epic go-live outcomes.

Highly Preferred Skills:

* Experience managing large-scale Epic MyChart, Welcome, or Bedside implementations.

* Deep understanding of Epic workflows, testing, and optimization across patient experience domains.

* Demonstrated success leading multi-site product deployment and support teams.

* Skilled in operational governance, workflow efficiency, and adoption readiness.

* Strong background in stakeholder management, communication, and structured rollout planning

Job Description

Manages, plans, and organizes the staff and activities of the department. Partners with internal stakeholders, vendors, and the leadership to align and develop technology solutions. Oversees the development and implementation of cost-effective systems and solutions to meet strategic, operational and organizational needs. Acts as project manager on large assignments in support of the life cycle for major initiatives pertaining to business requirement gathering, business to technical specification documentation, testing plan development and strategic deployment considerations.

Job Responsibility

  • Provides leadership to Product Services & Management team members, supervisors, and managers by communicating and guiding toward achieving department objectives.
  • Develops, communicates, and builds consensus for goals in alignment with the health system.
  • Plans, organizes, and manages the staff and activities for an assigned technology area; selects, develops, manages, and evaluates direct reports; ensures performance appraisals are completed in a timely fashion.
  • Collaborates with managers in the design, development, testing, and implementation of cost-effective technology the health systems and solutions, including, gathering and understanding business requirements, and ensuring application requirements are translated accurately into proposals and functional specifications.
  • Ensures data is accurately maintained and available in a forum that is clear, concise, useful and timely; initiates periodic audits and reviews, as needed.
  • Follows testing and implementation protocols; monitors deliverables to ensure deadlines are met.
  • Works collaboratively with management in the coordination and implementation of assigned projects and initiatives; looks for opportunities to improve and streamline processes; reports unresolved issues to management.
  • Oversees assigned analysts and developers to assess and prioritize the health system support requests; reviews internal and external resources such as Information Technology, consultants, the health system vendors, and third-party administrators with management to ensure appropriate coverage.
  • Builds and maintains inter/intra departmental and vendor work relationships to optimize operations.
  • Demonstrates comprehensive understanding of all assigned data and the health system interconnects, including cause and effect of data modifications.
  • Maintains department software, the health system applications and data, and documentation to ensure highest quality standards are met.
  • Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions.

Job Qualification

  • Bachelor's Degree required, or equivalent combination of education and related experience.
  • 6-10 years of relevant experience and 5-7 years of leadership / management experience, required.


*Additional Salary Detail
The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future.When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).

Job Tags

Hourly pay,

Similar Jobs

Children's Mercy

Registered Nurse (RN) - Educator Job at Children's Mercy

 ...Job Description Children's Mercy is seeking a Registered Nurse (RN) Educator for a nursing job in Kansas City, Missouri. Job Description & Requirements ~ Specialty: Educator ~ Discipline: RN ~ Duration: Ongoing ~36 hours per week ~ Shift: 12 hours,... 

Dunkin Baskin - Cable Rd

Cake Decorator at Dunkin + Baskin Job at Dunkin Baskin - Cable Rd

 ...full of product. ~ Operates icing tools, stocks dollies, mixing machines, mechanical price marking devices, and uses Must follow food safety guidelines. Qualifications We are looking forward to receiving your application. Thank you. By applying to this job... 

Renn Kirby Frederick & Charles Town

Automotive Service Advisor Job at Renn Kirby Frederick & Charles Town

Service Advisor Job SummaryIf youre a mechanically-minded car enthusiast with stellar customer service skills, this job is for you! Renn Kirby Mitsubishi seeks a full-time Automotive Service Advisor who loves greeting customers, assessing customer needs and scheduling...

Motion Recruitment

Senior SOC Analyst Job at Motion Recruitment

Join to apply for the Senior SOC Analyst role at Motion RecruitmentJoin to apply for the Senior SOC Analyst role at Motion Recruitment...  ...Junior Security Operations Center/Incident Response Analyst (REMOTE) Washington, DC $90,000.00-$135,000.00 1 week agoWere unlocking... 

HDR, Inc.

Senior Electrical Power Engineer Job at HDR, Inc.

Senior Electrical EngineerAt HDR, our employee-owners are fully engaged in creating a welcoming environment where each of us is valued and respected...  ...candidate should have experience within the utility scale power and renewable energy industry and be capable of leading teams...