Job Description

SAP SD OTC Business Analyst (Order-to-Cash, EDI)

Engagement: Full-time (DynPro) or Contract (C2C/W2)

Location: Bay Area, CA — Onsite with the team 3 days per week; occasional late PST syncs

About the work

You will own requirements and solution design for reverse/forward logistics and returns flows. You’ll partner with business, SAP, Salesforce and integration teams to move a largely manual RMA/returns process to EDI-driven automation.

What you’ll do

• Run discovery with business teams; document as-is/to-be OTC and returns flows
• Define specs for EDI-driven touchpoints across sales order, delivery, shipment, billing, returns, credit/debit memos
• Configure SD for returns scenarios (order types, item categories, copy/control, pricing, movement types), and collaborate with technical teams on extensions
• Coordinate IDoc setups and partner profiles; align message control and reprocessing procedures
• Write integration requirements for middleware (CPI/Mule/PI/PO) and downstream systems (e.g., CRM/Service)
• Drive UAT, cutover readiness, hypercare, and runbooks; track KPIs for cycle time and fallout reduction
• Communicate status/risks to stakeholders; work hands-on with onshore/offshore teams

What you’ll bring

• Strong SD OTC configuration depth across order-to-cash and returns
• Hands-on EDI/IDoc experience: common X12 and IDoc sets used in OTC and returns; partner profiles; error handling
• Ability to author clear functional specs, integration specs, and test cases
• Experience working with middleware teams (CPI or similar) on mapping, acknowledgements, retries, and monitoring
• Clear communication with business stakeholders and engineers; comfort with onsite collaboration

Nice to have

• Exposure to service/RMA flows initiated in a CRM/Service platform
• S/4HANA experience; WM/EWM touchpoints for returns logistics application

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