Job Description

Job Description

Job Description

JOB SUMMARY

Position Title: Domestic Violence Resident Assistant, Second Shift

Program: Domestic Violence Services (DVS)

Classification: Part-Time; Non-Exempt

DUTIES AND RESPONSIBITIES

1. Hotline and Text line:

• Answer hotline calls, texts, and manage Lethality Assessment Program (LAP) calls.
• Provide person-centered trauma-informed support, safety planning options and referrals to callers/DV survivors.
• Complete hotline forms/intakes, enrollments, and program exits.
• Screen and greet visitors to the building. Perform conflict checks.

1. Direct Client Services:

• Assist residents with requests for personal items, access to transportation, food, and any other emergent/basic needs.
• Provide consistent person-centered and trauma-informed emotional support.

1. Communication, Compliance, Accountability:

• Communicate essential information to other DVS team members in appropriate logs.
• Accurately record client data and services, and all other required data in client database per funder and DVS requirements.
• Maintain organized client files.

1. Safe House operations:

• Stock bathroom and kitchen supplies.
• Inspect, clean and prepare empty guest rooms for the next resident.
• Help manage the general cleanliness and order of the Safe House office area.
• Coordinate and organize donations, including sorting, distribution and storage.
• Assist in tracking inventory of custodial and basic Safe House supplies.
• Complete maintenance request forms.

1. Teamwork:

• Safe House team member.
• Assist in training interns, volunteers and new team members as applicable.
• Participate in the required holiday and weekend on-call Safe House coverage per DVS policies.

*Perform other job-related duties as requested by supervisor.

EDUCATION/EXPERIENCE REQUIREMENTS

• H.S. Diploma or GED required.
• Associate’s degree in the social sciences preferred.
• Experience in a residential or shelter setting is preferred.

**Please see attached for full job description**

We value our team by uniting our employes with the mission. We offer a strong purpose with compassion for work-life balance. Below is a glimpse of our robust benefits offered:

• Sign-on Bonus
• Benefits: 403(b) Plan / EAP Program
• Paid Parental Leave

Equal Employment Opportunity

CAP provides equal employment opportunities to all qualified individuals without regard to race, gender, disability, ethnicity, religion, sexual orientation, age, citizenship, veterans status or genetic information.

Americans with Disabilities Act

Applicants as well as employees who are or become disabled must be able to perform the essential duties and responsibilities either unaided or with reasonable accommodation. The agency will determine reasonable accommodation on a case-by-case basis in accordance with applicable law.

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