Patient Experience QA Manager Center of Excellence Job at Ivy Rehab, Houston, TX

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  • Ivy Rehab
  • Houston, TX

Job Description

A healthcare organization is seeking a QA Manager for the Patient Engagement Center in Houston, Texas. The role involves designing quality assurance programs and monitoring Advocate performance to ensure high-quality patient interactions. Candidates should have an undergraduate degree and 3-5 years of quality assurance experience in a contact center. Strong problem-solving abilities and communication skills are essential. The position offers a supportive work environment and emphasizes teamwork, growth, and excellence in patient care.

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