Job Description
Restaurant General Managers play a critical supervisory role at KFC, providing leadership and decision-making to ensure the success and profitability of the restaurant. Restaurant General Manager job duties include:
- Recruiting, hiring, and training all restaurant staff. Establish and maintain a base number of employees for each job station, i.e., cashiers (8), packers (8) 'can be interchanged with cashiers,' fry cooks (6), outside maintenance (1)
- Run POS reports and take action on areas of concern
- Review weekly profit and loss statements and take necessary actions to correct deficiencies
- Scheduling employees to ensure shifts have proper coverage and meet labor budget
- Complete daily inventory of:
- Chicken
- Breading
- Seasonings
- Sides
- Drink (Soda) Syrup
- Monitoring restaurant finances, including sales and expenses
- Enforcing food handling regulations and other guidelines to increase guest safety. (Wash hands)
- Promoting the restaurant and finding ways to bring in more customers. Ensure cashiers are suggesting additional items, (At least one)
- Handling customer complaints professionally
- Completing necessary paperwork, such as sales, inventory, and staff hours worked reports
Success Factors:
Successful KFC General Managers need a diverse set of skills to handle the variety of responsibilities that come up during the average day. Prerequisite skills and experience typically include:
- Leadership to guide and inspire the staff
- Understanding of how the KFC restaurant business should operate
- Strong organizational skills to keep things running smoothly
- Problem-solving skills for unexpected circumstances, such as staffing shortages, product shortages, or customer complaints
- Financial knowledge to manage the budget effectively and keep the restaurant profitable
- Analytical skills to interpret reports and make data-driven decisions on labor and foodcost
- Experience using POS back office software
- Customer service and interpersonal skills to create positive, professional relationships
- Professional dress and appearance
- Clean and pressed shirt and pants
- Belts (No sagging)
- Shoes- Non-slip shoes, clean and polished
- No excessive jewelry
- Hair styles must fit underneath a hairnet and cap
- Fingernails- No artificial nails or nail polish. Length of nails must be professional in appearance and clean
Requirements: KFC Restaurant General Manager experience requirements:
While there are no standardized experience requirements, most KFC Managers have several years of experience in the industry. Candidates for Restaurant General Manager careers typically have previous experience in a food service supervisory role, such as a Shift Supervisor or Assistant Restaurant Manager. Managers from other industries might move over to the restaurant industry if they have sufficient management experience that can transfer.
KFC Restaurant General Manager education and training requirements:
There are no established education or training requirements to become a KFC Restaurant General Manager. Some Managers begin with only a high school diploma, starting as a cashier, prep person, or cook and moving up through supervisory and management positions. Some companies prefer candidates who have an associate's or bachelor's degree in hospitality or a related field, but we look for honesty, a good work ethic, dependability, and professionalism
Additional Info: You must be 18 years old with a valid driver's license and reliable, personal transportation
Keep in mind that this is just basic information. You'll find out more after you apply. Independently -owned franchised or licensed locations may have different requirements and are solely responsible for setting the terms and conditions of employment for their restaurants.
If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation any time by contacting the location nearest you.
This job posting is for a position in a restaurant that is independently owned and operated by a KFC franchisee. This means your application will be reviewed only by the franchisee who is solely responsible for any hiring decisions. If hired, the franchisee will be your only employer and is alone responsible for any and all employment related matters.
Job Tags
Shift work,