Job Description

We are seeking an IT Help Desk Specialist

Client : Japanese Manufacturer
Working Location Louisville, KY 40258 (Client office Onsite)
Employment Type : 30 hours per week
Expected working hours : 9AM to 4PM (1 hour unpaid lunch break)

Job Overview

Provide support services during designated service operation hours, as directed by the client and/or company management
Have a proactive communication with both client and company management
Understand the requirements and instructions from company management, delivering services in alignment with these directives, including adherence to Bring Your Own Device (BYOD) policies.
Engage with all relevant company-provided documents and training materials
Submit company requited report, attendance for requested meeting, training course
Mentor and train new team members if necessary
Follow team manager's request/instruction to operate IT operation support team

Key Responsibilities

Provide technical support to client users as an IT Support member
Provide and manage client IT support operation related document
Understand and follow client's request and instruction
Expand the business with existing and new client

Requirement and Skills

Very flexible adaptable mindset and embraces challenges, particularly in response to sudden changes in requests, work-flow, rules, responsibility range, and environment.
Strong drive to handle heavy workloads with determination and motivation
Shows a strong determination to reach set goals
Possesses a minimum of 3 years of experience of user operation support
Strong attention to details with the ability to troubleshoot issues and provide resolutions
Team-oriented personality
Excellent communication skills
Microsoft Office (Outlook/Word/Excel/PowerPoint)
English (speaking and writing) skill
Capable of lifting and carrying items weighing up to 20 lbs

Additional Informations

Ensure readiness at the client's operational site prior to the commencement of service operations.
Adhere to attire guidelines provided by the client and/or company management while on-site.

Job Tags

Work at office, Flexible hours,

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