Help Desk / Systems Administrator Job at A.C.Coy Company, Pittsburgh, PA

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  • A.C.Coy Company
  • Pittsburgh, PA

Job Description

Overview

Location: Onsite/Hybrid, Pittsburgh PA

Job Type: Full Time

Work Authorization: US Citizen / Green Card

The A.C. Coy Company has an immediate need for a Help Desk Systems Administrator. Ideal candidates must have at least 3-5 years in help desk and server administration experience.

Responsibilities

Responsibilities

  • Provide technical support for desktop/laptop hardware, applications, phone systems, Microsoft 365, SharePoint, printers, and custom applications
  • Diagnose and resolve complex technical issues, develop solutions to recurring technical problems
  • Install, configure, and maintain operating systems, applications, and system updates
  • Perform routine maintenance to ensure optimal performance of equipment
  • Provide remote support and troubleshooting for users working from home
  • Assist with employee onboarding and offboarding
  • Monitor, troubleshoot, and optimize VMware/Hyper-V infrastructure
  • Manage server and network related issues providing level 1 troubleshooting support
  • Maintain the security of a network by managing, configuring, and monitoring Palo Alto Network Firewalls
  • Assist in any computer repair/PCBuilds, and maintenance
Qualifications

Experience 

  • 3-5 Years of general networking experience
  • Strong experience providing technical support for Microsoft 365 applications
  • Experience troubleshooting and providing technical support for Laptop/Desktop hardware, phone systems, and printers
  • Knowledge of Firewall and VMWare Administration- Palo Alto, Hyper-V- a Plus
  • Strong experience in Domain Name Systems (DNS), and Domain Administration
  • Experience managing, configuring, and maintaining VPNs - Global Protect a plus
  • Knowledge of security system platforms- Genetec a plus
  • Experience using FTP management systems such as CrushFTP- a plus
  • Employee onboarding and offboarding experience- preferred
  • Strong experience in IP Phone System support, installation, and maintenance
  • Experience in PC Builds/Computer repair/maintenance
  • Experience using Veeam or any related system backup software preferred

Job Tags

Full time, Immediate start, Remote work, Work from home,

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