Job Description

About XRHealth 

XRHealth is transforming healthcare through Virtual Reality (VR), offering FDA-registered therapeutic solutions for pain management, cognitive and neurological conditions, and mental wellness. We provide care across home and hybrid models, now with a growing focus on our VR as a Durable Medical Equipment (DME) service - prescribed by clinicians and reimbursed by insurance. 

About the Role 

We’re seeking a Health Coach to join our team and play a key role in supporting patients who are using XRHealth’s VR therapy platform. This is not a clinical role . As a Health Coach, you will not provide medical advice, diagnosis, or therapy. Instead, you will serve as a trusted support partner , helping patients build healthy habits , stay engaged in their prescribed VR program , and navigate their care journey with encouragement and accountability . 

This is a hybrid position based in Needham, MA , requiring in-office presence 3 days a week for team collaboration and onboarding initiatives. 

What You’ll Do 

• Patient Engagement & Retention  
  • Serve as the patient’s point of contact for non-clinical support during their therapy program. 
  • Keep patients motivated to continue their DME-prescribed VR sessions through consistent outreach and positive encouragement. 
• Behavior Change Support 
  • ​​​​​​​Use coaching techniques like motivational interviewing and goal-setting to empower behavior change. 
  • Help patients translate their clinician’s guidance into day-to-day actions, routines, and habits. 
• Education & Navigation  
  • Help patients understand how to use XRHealth’s VR platform and navigate key aspects of their DME experience. 
  • Share relevant health and wellness tips (within scope) to support overall engagement. 
• Progress Monitoring (Non-Clinical)  
  • Track patient adherence and utilization data within the platform. 
  • Escalate any clinical concerns or signs of risk to licensed clinicians following established protocols. 
• Collaborative Support 
  • Coordinate with customer support, technical onboarding, and clinical operations (without clinical decision-making) to ensure smooth patient experiences. 
• Flexible Support Hours  
  • Evening and/or weekend availability is occasionally required to meet the scheduling needs of patients. 

Who You Are 

• Passionate about patient-centered care and behavior change. 
• ​​​​​​​Skilled in communication and coaching, with a naturally empathetic and motivating style. 
• Excited by technology and eager to work with immersive tools like VR in a care setting. 
• Clear on professional boundaries between coaching and clinical care—and committed to staying within your lane while working closely with clinical teammates. 

Qualifications 

Required: 

• Bachelor’s degree in Health Sciences, Public Health, Psychology, Exercise Physiology, or a related field. 
• ​​​​​​​At least 2 years of experience in health coaching, patient engagement, care navigation, or wellness roles. 
• Experience using behavior change models (e.g., stages of change, motivational interviewing). 
• Strong communication and organizational skills. 
• Comfortable using digital platforms and tracking tools. 

Preferred: 

• Current students or recent graduates of psychology or social work programs are encouraged to apply and will be considered a plus. 
• National Health Coach certification (e.g., NBC-HWC, ACE, Wellcoaches). 
• Experience supporting DME programs, telehealth patients, or remote care populations. 
• Familiarity with HIPAA-compliant documentation. 
• Background in digital health, digital therapeutics, or tech-forward wellness programs. 

Why Join XRHealth 

• Innovative Mission: Help shape the future of healthcare using VR. 
• ​​​​​​​Team Culture: Join a team that values clarity between roles and works collaboratively across care functions. 
• Flexibility: Hybrid schedule with meaningful in-office engagement. 
• Growth: Be part of a scaling startup with opportunities for professional development. 
• Benefits: PTO, health insurance, 401k, and more. 

At XRHealth, we are redefining how care is delivered—making it more accessible, engaging, and effective. As a Health Coach, you’ll be the voice that patients count on to stay consistent and confident in their journey. 

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