A Guest Service Representative is responsible for welcoming guests to the property and providing memorable service, anticipating guest needs, and responding to and resolving any guest complaints. Responsibilities include checking guests in and out of the property quickly and accurately, ensuring correct charges and credits are posted, collecting payments, handling cash and credit transactions, and demonstrating responsibility in balancing all cash and cash equivalent transactions using property cash handling procedures. They respond to and resolve guest complaints/challenges in a timely manner by owning the issue, creatively solving guest inconveniences, and ensuring guest satisfaction. They also enhance guest experience through offering upgraded accommodations where available in accordance with authorized programs and processes and promoting M life enrollment and benefits to our guests to maximize revenue opportunities. They answer and connect calls to appropriate department, hotel guest or hotel/casino personnel and process guests wake up call, emergency and recovery calls.
Qualifications include professional appearance and demeanor, efficient communication skills, a high school diploma, and two years' experience in hospitality, preferably in a guest relations role. They must be able to work flexible hours, including nights, holidays, and weekends, and have working knowledge of property management systems. They must adhere to all state, federal laws, and company policies.
What we offer you includes multiple benefit plans to suit your needs, paid time off, 401K opportunities for advancement, a positive and respectful work environment where diversity is valued, and generous employee discounts on dining, retail, amusements, and hotels. Community volunteer opportunities are also available.
Disclaimer: The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying. Pay Range USD $13.00 - USD $15.00 /Hr. Tipped Position This position does not earn tips.
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