Work under minimal supervision with a high-level approval authority to handle complex technical issues and complex claims. Claim handling responsibilities include reviewing assigned claims, contacting insured and other parties, setting expectations, initiating documentation, completing complex coverage analysis, creating sub-claims if needed, investigating facts, determining claim payment, limits, exclusions, and recovery potential. Conduct thorough damage reviews, evaluate financial loss, approve payments, refer claims to other units, document and close claims, and utilize strong negotiating skills. Employees in Auto Physical Damage claim unit handle complex claims involving total losses, vehicle inspections, damage estimates, managing Direct Repair Shops, determining damage cause, liability, subrogation potential, monitoring repairs, approving car rental expenses, overseeing litigation cases, managing litigation process, and assisting with file reviews and training. Position allows remote work from home office for day-to-day operations with travel to field locations as necessary. Requires travel outside assigned territory, possible overnight stays, relocation, and work during evenings or weekends. Requires completion of ACG Claim Representative Training or equivalent, eligibility for State Adjuster’s license within 90 days, valid driver’s license, and three years of relevant experience. Preferred qualifications include associate degree or equivalent experience, insurance industry certifications, and specialized training. Work environment includes office or remote setting with travel to repair facilities and other locations with exposure to road hazards and temperature extremes. Reasonable accommodations provided for qualified applicants.
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