Job Description

Job Description

Job Description

Description:

About A Safe Place

For over 46 years, A Safe Place has been a beacon of hope in Lake County, empowering survivors of domestic violence and human trafficking to rebuild their lives. Join our mission to provide safety, foster independence, and create brighter futures.

As part of our FVC team, you’ll transform lives daily by promoting the safety and well-being of families and children impacted by domestic violence, child abuse, sexual assault, or stalking. Together, we create a resilient community where every survivor finds hope, safety, and the strength to thrive.

Position Summary

The Bilingual Spanish - Family Visitation Center Facilitator provides trauma-informed supervision for court-ordered parent-child visitations and monitored custody exchanges, ensuring a safe, structured, and child-centered environment. This role requires emotional intelligence, ethical boundaries, and a strong commitment to survivor-centered practices. The facilitator maintains accurate documentation, ensures compliance with legal and agency standards, and intervenes when necessary to preserve safety. This position is essential to supporting family healing and prioritizing the best interests of the child in high-conflict or high-risk situations.

Who Thrives in This Role
This position is ideal for compassionate, bilingual professionals who are committed to family justice and passionate about working with survivors of domestic violence. You thrive in emotionally sensitive environments, maintain professional boundaries with grace, and can calmly navigate challenging situations while keeping children’s well-being at the center of your work.

Key Responsibilities

• Supervise Court-Ordered Visitations and Custody Exchanges: Monitor parent-child interactions to ensure physical and emotional safety in compliance with court mandates.
• Ensure Safety and De-escalation: Intervene when necessary using trauma-informed conflict resolution and redirect behavior to protect children and maintain calm environments.
• Conduct Orientations: Facilitate adult and child orientations to prepare families for participation in the program and establish clear expectations.
• Maintain Accurate Documentation: Complete timely, professional case notes and ensure compliance with legal and organizational policies.
• Monitor Policy Compliance: Enforce visitation center rules with professionalism and respond appropriately to client violations.
• Respond to Threats or Escalations: Recognize high-risk dynamics and respond effectively to ensure client and staff safety, documenting all critical incidents.
• Maintain a Therapeutic Environment: Clean, organize, and disinfect visitation spaces and toys; restock supplies; and prepare environments that promote child well-being.
• Demonstrate Ethical and Cultural Competency: Engage with clients across diverse backgrounds while upholding professional boundaries and survivor-centered values.
• Collaborate Across Teams: Communicate effectively with internal teams and contribute to agency-wide efforts and trainings.

Qualifications

• Education: Bachelor’s degree in social work, counseling, or a related field preferred
• Experience: 3–5 years of experience working with survivors of domestic violence or in the criminal justice system may be considered
• Language: Bilingual in English and Spanish is required
• Licensure/Certification: Must complete 40-Hour Domestic Violence training and IM+CANS certification post-hire

Knowledge, Skills, Abilities & Core Attributes

Knowledge:

• Domestic violence dynamics, trauma therapy, and community-based response
• Lethality risk indicators and perpetrator accountability models
• Harm reduction, public health models, and violence intervention frameworks
• Community resource navigation and systems collaboration
• Case management systems, EMR systems and documentation standards
• Confidentiality laws, HIPAA compliance, and mandatory reporting obligations

Skills:

• Counseling, group facilitation, and education
• Public speaking, outreach, and stakeholder engagement
• Trauma-informed communication and conflict de-escalation
• Time management and prioritization in fast-paced environments
• Professional clinical writing and EMR documentation
• Conduct comprehensive client assessments and develop individualized service plans
• Build rapport and maintain trust with high-risk individuals and families
• Deliver effective crisis intervention, conflict resolution, and de-escalation support
• Accurately document case progress, services delivered, and grant-related data
• Proficient in Google Suite, Microsoft Office, Outlook, Teams, and client tracking systems

Abilities:

• Maintain therapeutic boundaries and client confidentiality
• Build trust with diverse partners across disciplines
• Work independently while balancing multiple priorities
• Provide crisis response and field-based services
• Think strategically and execute the program vision
• ?Work flexible hours, including evenings and weekends

Core Attributes:

• High emotional intelligence and the ability to navigate sensitive conversations
• Strong ethical judgment and discretion when handling confidential information
• Willingness to grow through feedback and engage in reflective supervision
• Adaptability in fast-paced, community-responsive environments
• Demonstrated resilience and healthy boundary-setting in trauma-exposed work
• Strong commitment to A Safe Place’s mission and survivor-centered values
• Demonstrate cultural humility and is deeply committed to racial equity, inclusive practices across all communities, and allyship for LGBTQIA and BIPOC survivors

Scheduled Hours

• Monday–Thursday: 12:15 PM – 8:15 PM
• Friday: 10:15 AM – 6:15 PM
• Saturday: 8:15 AM – 4:15 PM
• Sunday: 10:15 AM – 6:15 PM

This role requires flexible scheduling to meet the needs of the program and families, including weekends, not limited to holidays.

Work Conditions & Requirements

• Environment: Work is conducted in professional offices, secure shelters, visitation spaces, and community settings
• Service Commitment: Maintain approximately 70% direct service (60% for supervisors) and attend at least 70% of scheduled staff meetings
• Shelter Coverage: Participate in up to two (2) holiday shifts per year in the emergency shelter
• Physical Requirements: Must be able to lift up to 25 pounds, navigate stairs, and move between facilities. Reasonable accommodations will be provided
• Travel: Occasional travel for supply pickups, community outreach, and training

Compensation
Hourly Rate: $20.00 – $25.00 per hour , commensurate with experience and aligned with grant-funded pay scale

Benefits
Health, dental, and vision insurance; Flexible Spending Account (FSA); 401(k) retirement plan; generous paid time off (vacation, sick leave, and holidays); and access to an Employee Assistance Program (EAP)

Pre-Employment Requirements
DCFS and criminal background checks, fingerprinting, professional reference and license verification, and clearance through the sex offender registry and the Office of Inspector General (OIG)

EEOC & Employment Disclaimer
A Safe Place is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, gender identity, sexual orientation, age, national origin, disability, veteran status, or any other legally protected status. Employment with A Safe Place is at will and may be terminated by either the employee or the organization at any time, with or without cause or advance notice, subject to applicable laws and policies.

Why A Safe Place?
Join A Safe Place and become the compassionate facilitator, boundary-keeper, and advocate that families navigating trauma and transitions deserve. Apply today—and be part of transforming lives, starting with your own.

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