Job Description

About Us

PAM Transport was founded in Tontitown, Arkansas, in 1980 and over the past 40+ years of being in business, we have become an international company with more than 2,200 trucks and 8,500 trailers. Our goal is to provide exceptional service to our customers. We believe it all starts with having exceptional employees who are passionate about their work. Our culture is unique in that we offer the growth opportunities of a large company, but we still maintain that “small town feel” and strong community here at PAM.

About this opportunity

Serve as primary point of contact for trading partners and internal personnel for all EDI related inquiries. Serve as a liaison between all internal personnel and IT. Perform all research, maintenance, and project management duties needed to maintain a consistent and error free flow of EDI data with our trading partners.

Pay and Schedule

This position is Monday - Friday 8:00am to 5:00pm. The pay range is $70,000 - $80,000 dependent on experience.

Benefits Offered

• Medical, Dental, and Vision Plans
• Life Insurance
• Disability Insurance
• Retirement Plan and 401K with match
• PTO & Paid Holidays
• Direct Deposit

How will you contribute to the success of the team?

• Serve as initial contact to trading partners and internal personnel for all setup and troubleshooting inquiries.
• Work extensively with IT staff to coordinate set up with new trading partners and maintenance for existing EDI trading partners.
• Maintain familiarity with ANSI X12 EDI standards and TrustedLink to assist in troubleshooting.
• Set priority of EDI projects for IT staff and manage timelines for completion.
• Serve as liaison between operations/accounts receivable staff and IT for all EDI trading partners.
• Monitor EDI transactions for errors or potential data issues.
• Maintain cross reference files to ensure correct data processing.
• Submit recommendations for IT to make corrections or updates to programming.
• Perform various clerical duties as needed such as data entry, research, troubleshooting, and daily monitoring of customer error reports.
• Assist Customer Service Representatives (CSR’s) with training in EDI related AS400 systems, procedures, and terminology.
• Perform other assigned duties.

Skills Required:

• Must have communication and interpersonal skills.
• Possess professional skills deemed necessary to interact with customers and office personnel.
• Ability to work independently with minimal supervision.
• Use exemplary telephone and written communication skills to present a quality oriented image where our customers are treated in a consistent, courteous, and efficient manner
• Attention to detail in a fast-paced environment.
• Ability to multitask and prioritize accordingly.
• Knowledge of relevant computer applications
• Possess the ability to tolerate and positively manage stressful situations.
• Possess the ability to adapt to changing situations.

The company will provide reasonable accommodations to employees who require them to perform the essential functions of their job to the extent it does not impose an undue hardship or create a risk of harm to the employee or others.

PAM Transport is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

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