Customer Service Call Center Manager Job at AQUA DOC Lake & Pond Management, Chardon, OH

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  • AQUA DOC Lake & Pond Management
  • Chardon, OH

Job Description

Customer Service Call Center Manager Location Chardon, OH :

Seeking a Customer Service Call Center Manager to join our team in Chardon, Ohio!

What's in it for you?

Office hours: 8:00am-5:00pm (40+) available overtime and rotating Saturday during peak season (April-September)

Benefits package: medical, dental, vision, life, and supplemental insurance available at 90 days

Retirement plan after 1 year of employment

Responsibilities:

  • Answer inquiries by telephone & email
  • Manage customer service employees
  • Confirm calls are being handled appropriately and follow up when not
  • Complete customer related tasks
  • Complete data entry, production entry, and data base management
  • Email, file, or scan documents and maintain customer files

Requirements:

  • Experience with Microsoft Office Programs
  • Strong oral and written communication skills and problem-solving skills
  • Must pass a pre-employment drug test

Want to join our team? Submit a resume for consideration today!

Job Type: Full-time

Pay: $50,000.00 - $55,000.00 per year

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee discount
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Tuition reimbursement
  • Vision insurance

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday
  • Weekends as needed

Education:

  • High school or equivalent (Preferred)

Experience:

  • Microsoft Office: 2 years (Required)
  • Customer service: 2 years (Required)
  • Management: 3 years (Required)

Ability to Relocate:

  • Chardon, OH 44024: Relocate before starting work (Required)

Work Location: In person

Job Tags

Full time, Work at office, Relocation, Monday to Friday, Shift work, Weekend work, Day shift,

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