Job Description

Acumen Learning is the premier business partner that 34 of the Fortune 50 have turned to for their own highly customized business acumen training programs. We help companies build strategic alignment and engagement at every level of an organization through award winning business acumen training solutions. Our driven culture is both customer and team focused. 

Summary

We are looking for a Client Coordinator who builds strong relationships and helps clients find the right solutions for their business acumen needs. We are looking for a proactive, detail-oriented, and tenacious person—with the confidence to take ownership and the mindset to thrive in a collaborative team environment.

Essential Duties & Responsibilities

Must possess strong communication, coordination, and strategic planning skills. You will serve as a key point of contact for both clients and internal team members—coordinating and communicating session planning, scheduling, and logistics through regular check-ins, pre- and post-class follow-ups, and independent execution of action items.

You’ll meet regularly with Consultants, Client Partners, and the Operations team to share insights, improve processes, and ensure a great experience for both clients and teammates. By spotting what clients really need and finding creative ways to deliver, you’ll help strengthen relationships and drive results. You’ll take ownership of your impact, knowing that every detail you manage contributes directly to our growth and revenue goals.

Professional Qualifications

Must have:

• 2–5 years of experience in a client coordination, customer success, or project support role where managing timelines, client communication, and details was key
• Strong written and verbal communication skills with a focus on clarity, tone, and responsiveness
• Confidence reviewing contracts like SOWs and MSAs, and a willingness to ask questions when something’s unclear
• Proficiency in Microsoft Office (especially Word and Excel), Zoom or MS Teams, and Google Workspace
• High attention to detail and the ability to juggle multiple training sessions at once without letting anything fall through the cracks
• A quick learner who’s comfortable picking up new tools and systems—especially tech like CRMs or project tracking platforms

Nice to Have

• Familiarity with HubSpot or another CRM for tracking client activity and internal workflows
• Experience contributing to or improving team processes in a professional services or training environment
• A bachelor’s degree in business, communication, or a related field
• Experience working closely with internal stakeholders across different roles (e.g., consultants, sales, or operations teams)

Critical Skills & Attributes

• Exceptional organizational skills with the ability to manage multiple moving parts, stay ahead of details, and follow through reliably
• Strong, empathetic communication —clear, professional, and people-centered across both written and verbal formats
• Team-first mindset —genuine, supportive, and eager to collaborate in a culture that values authenticity and trust
• Customer-centric problem solver —listens actively, identifies what clients truly need, and finds creative, practical solutions
• High personal accountability —takes ownership, follows through, and contributes meaningfully to team and company goals
• Growth-oriented and curious —open to feedback, eager to learn, and committed to growing both skills and impact
• Energetic, adaptable, and upbeat —brings a positive attitude and resilience to a fast-paced, evolving environment
• Committed to quality and professionalism —strives to deliver high-touch, high-quality support in every interaction

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