Job Description

We are seeking a detail-oriented and organized Claims Administrative Assistant to support our team of Transportation Claim Adjusters. This role plays a key part in ensuring the efficiency of claims processing by handling administrative tasks, maintaining accurate records, and facilitating communication between claimants, adjusters, and other departments. This is a hybrid position, allowing for 1–2 remote workdays per week after the training period. Please note that the position will be 100% on-site during training.

Key Responsibilities:

• Support Claims Adjusters in the intake, documentation, and processing of transportation-related incidents (e.g., bus accidents, student injuries, property damage).
• Collect, organize, and manage relevant documentation, including driver and police reports, student rosters, medical records, driver logs, and photographs.
• Receive and route calls, emails, and correspondence; professionally respond to internal and external inquiries (e.g., law firms, insurance companies, parents, medical offices).
• Track and document compliance with transportation safety and reporting regulations.
• Maintain accurate and up-to-date electronic claim files in the claims management system.
• Prepare and send claim-related communications such as letters, reports, and summaries.
• Handle confidential information with discretion and professionalism.
• Provide general administrative support and assist with special projects as assigned.

Qualifications:

• High school diploma or equivalent (Associate degree or higher preferred).
• 3+ years of administrative experience, preferably in insurance, logistics, or claims support.
• Familiarity with legal and transportation terminology/documents is a plus.
• Strong organizational skills with high attention to detail and accuracy.
• Proficient in Microsoft Office (Outlook, Word, Excel)
• Experience with claims management software (a plus, but not required).
• Excellent verbal and written communication skills.
• Ability to multitask, prioritize, and work efficiently in a fast-paced environment.

Job Tags

Similar Jobs