Call Center Manager Job at Awesome Heating and Cooling LLC, Plainville, CT

SkQ0MGFyNjBvUFhjTVRmbE0vVndROFU9
  • Awesome Heating and Cooling LLC
  • Plainville, CT

Job Description

Job Description

Job Description

We are looking for a dynamic and driven Call Center Manager to lead our customer service team with passion and purpose. This role is ideal for someone with an entrepreneurial spirit , positive energy , and a can-do attitude who thrives in a fast-paced environment and is excited to make a meaningful impact.

Key Responsibilities:

  • Oversee daily operations of the call center, including staffing, scheduling, and performance management.
  • Inspire and lead a team to deliver exceptional customer experiences.
  • Monitor KPIs and service metrics to ensure team goals are met or exceeded.
  • Develop and implement strategies to improve customer satisfaction and operational efficiency.
  • Provide coaching, training, and development opportunities for team members.
  • Collaborate cross-functionally to align customer service goals with broader company objectives.
  • Prepare and present performance reports to leadership.

What We’re Looking For:

  • Proven experience as a Call Center Manager.
  • Strong understanding of call center technologies, CRM systems, and performance metrics.
  • Excellent communication, leadership, and problem-solving skills.
  • A self-starter with an entrepreneurial mindset and a passion for innovation.
  • High energy, positivity, and a team-first attitude.
  • Ability to motivate and manage a team in a fast-paced environment.

Why Join Us?

  • Lead a passionate team and help shape the future of our customer experience.
  • Supportive leadership and a collaborative, energetic work culture.
  • Competitive compensation and benefits package.
  • Opportunities for career growth and professional development.

Job Tags

Similar Jobs

Lowes

Retail Sales - Part Time-Saint Clairsville,Ohio Job at Lowes

 ...Job Description Your Impact at Lowe's As a Customer Service Associate, you combine top-notch customer service skills with genuine...  ...challenges. How We Support You Whether you need a part-time position or a place to plant yourself and grow, Lowe's is ready... 

Raytheon

Test Equipment Test Systems Engineer (TSE) Job at Raytheon

 ...Test Equipment Test Systems Engineer (TSE) at Raytheon summary: The Test Equipment Test Systems Engineer (TSE) at Raytheon designs and develops test systems to ensure the robustness and efficiency of prime hardware across all product lifecycle stages. This role involves... 

Domino's Franchise

Customer Service Rep - 1400 Lowes Blvd Job at Domino's Franchise

 ...Pizza has created an extensive family of people passionate about pizza and we take PRIDE in everything we do. Apply today and become part of the MAC Pack Family! To learn more about MAC Pizza, check out . Job Description As a Domino's Pizza CSR, you are... 

Ahrefs

Remote DACH Marketing Manager Job at Ahrefs

 ...As Ahrefs continues to experience strong growth, particularly in German speaking markets, we are seeking a dynamic and hands-on DACH marketing manager to lead our marketing efforts in this strategic region. Reporting directly to the Head of International Marketing, this... 

Oceaneering

Senior Electrical Engineer Job at Oceaneering

 ...of engineered services and products, primarily to the offshore energy industry. We develop products and services for use throughout the...  ..., entertainment, material handling, aerospace, science, and renewable energy industries. Position Summary As a Senior Electrical...