Job Description

Job Description

Job Description

Job Title: Bilingual Call Center Office Specialist (Bilingual English/Spanish)

Location: San Diego, CA 92101 (Onsite, downtown)
Duration: Until mid January 2025 with the possibility to extend
Pay: $18.00 - $21.00 per hour depending on experience

Position Overview:

Temporary Office Specialist is needed to help with a time-limited project. Candidate will answer high volume of calls from applicants needing to apply or update application. Must have excellent communication skills, call center experience, and data entry experience. Bilingual (Spanish) preferred.

We’re looking for an experienced Call Center Representative to join our Rental Assistance waitlist call center in downtown San Diego. This role combines high-volume phone support with general office and administrative tasks.

Key Responsibilities:

• Answer and prioritize multiple incoming calls
• Provide information and assistance to callers
• Perform clerical and secretarial tasks with accuracy and speed
• Compose correspondence and reports from instructions or independently
• Maintain and update databases, records, and files
• Operate computers and office software (Word, Excel, databases)
• Communicate clearly and professionally in person, over the phone, and in writing
• Work collaboratively while maintaining confidentiality
• Perform technical administrative duties, including supporting departmental procedures and providing information to the public.
• Maintain calendars, arrange meetings, and prepare necessary materials.
• Prepare and process reports, correspondence, contracts, and other documentation.
• Review incoming documents for completeness and compliance with applicable standards.
• Enter and update information in databases; maintain and organize filing systems.
• Respond to calls, emails, and walk-in inquiries; provide assistance or direct to appropriate personnel.
• Coordinate services and share information with internal departments and external agencies.
• Monitor and order office supplies; assist with tracking purchases and processing invoices.
• Provide support for budgeting, reporting, and committee/board meeting preparations, as needed.
• May assist in onboarding and training of new or junior staff.
• Troubleshoot minor equipment issues and coordinate maintenance when necessary.
• Operate office equipment including computers, scanners, phones, printers, and possibly two-way radios.

Qualifications:

• Bilingual English/Spanish
• Call center experience required
• High School Diploma or equivalent is required

Knowledge of:
Administrative and departmental procedures
Relevant laws, regulations, and compliance standards
Record-keeping and data reporting practices
Modern office software (e.g., Microsoft Office Suite)
Customer service principles and communication techniques
Business writing, grammar, and formatting standards

Ability To:
Provide efficient and accurate administrative support
Prioritize tasks and manage multiple responsibilities simultaneously
Compose correspondence and generate reports independently
Maintain organized and up-to-date records and databases
Solve problems and make decisions using good judgment
Communicate professionally in person, over the phone, and in writing
Work well both independently and as part of a team
Foster positive working relationships with coworkers and the public

Education & Experience:
High school diploma or equivalent required
Minimum of one (1) year of office administrative or secretarial experience
Additional training or certification in office management or a related field is a plus Company Description

Join our team at Manpower, a leading staffing agency committed to matching exceptional talent with top employers. We value dedication, innovation, and a positive attitude in our employees.

Company Description

Join our team at Manpower, a leading staffing agency committed to matching exceptional talent with top employers. We value dedication, innovation, and a positive attitude in our employees.

Job Tags

Hourly pay, Temporary work, Work at office,

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